hdaje's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how hdaje collects, uses, and protects your information.
Introduction and Purpose
1.1 About This Policy
hdaje ("we", "our", or "the platform") provides a safe and reliable online gaming service for Bangladeshi players. This privacy policy ("policy") describes how hdaje collects, processes, stores, and protects your personal information when you use our website, mobile application, and related services ("services"). We place the highest importance on your privacy and are committed to ensuring the security of your information.
1.2 Scope of This Policy
This privacy policy applies to all users of hdaje — whether registered members or visitors who only browse the website. By using our services you acknowledge that you have read the contents of this policy and have taken sufficient time to understand them.
What Information We Collect
2.1 Information Provided at Registration
When you create an account on hdaje, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for those aged 21 and above only)
- Email address
- Mobile number
- Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details)
- Documents required for identity verification (copy of national ID card or passport)
2.2 Automatically Collected Information
The following information is collected automatically when you use our platform:
- IP address and device identification information
- Browser type, version, and operating system
- Platform access time, session duration, and browsing activity
- Login history and security-related logs
- Data collected through cookies and similar tracking technologies
2.3 Financial Transaction Information
For each deposit and withdrawal transaction we store the transaction amount, time, method, and associated payment reference number. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800 — records of all transactions beyond these limits are stored on our secure servers.
Note: We never store your full payment card number or mobile banking PIN. All financial transactions are secured through SSL encryption technology.
Purpose of Using Information
3.1 Providing and Operating Services
We use the information we collect for the following purposes:
- Creating, managing, and verifying accounts
- Processing deposit and withdrawal transactions
- Providing bonuses, cashback, and VIP benefits
- Ensuring 24/7 customer support in Bengali
- Platform security and fraud prevention
3.2 Legal and Regulatory Obligations
To ensure responsible gaming and to follow the Know Your Customer (KYC) process, we retain certain information. This includes age verification (confirming 21+), identity verification, and setting responsible gaming limits.
3.3 Communications and Notifications
With your consent, we may send you the following:
- Important account-related notices and updates
- Bonus offers and promotional information (for opted-in users only)
- Security alerts and login confirmations
- Notifications of changes to platform terms
Data Protection Measures
4.1 Technical Security
hdaje uses internationally recognised security measures to protect your information. All data stored on our servers is held in encrypted form, and SSL/TLS certificates are active on every page of the website, keeping data transfers from browser to server fully secure.
4.2 Access Control
Only authorised staff can access your personal information — and only to the extent needed for their work. All staff are bound by strict confidentiality agreements. Our systems are kept up to date through regular security audits and penetration testing.
4.3 Data Retention Period
We retain your information only for as long as it is necessary or as required by legal obligations. After an account is closed or becomes inactive, certain information may be kept for a legally determined period to meet legal requirements.
4.4 Response to Security Breaches
If a security breach occurs for any reason and there is a risk that your information has been compromised, we will notify you by email as quickly as possible and advise you on the steps to take.
Sharing Information with Third Parties
5.1 Information Sharing Policy
hdaje does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment Processing: With bKash, Nagad, Rocket, Upay, and banking partners solely to complete transactions.
- Legal Obligations: In response to a court order or a lawful request from a legal authority.
- Fraud Prevention: With cybersecurity experts or investigative agencies to prevent fraudulent activity.
- Technology Service Providers: Providers of cloud hosting, data analytics, or customer support software — with whom strict confidentiality agreements are in place.
5.2 Information with Game Providers
Our game provider partners — including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi — supply independent software services. Gameplay data (bet amounts, game history) may be shared in a limited way with these providers to operate the services, but your personally identifiable information is never sent to them.
Cookies and Tracking Technologies
6.1 Use of Cookies
We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help improve the quality of our services. We use the following types of cookies:
- Essential Cookies: To ensure the core functionality of the platform — maintaining login sessions, security verification, and so on.
- Functional Cookies: To remember your preferences and usage patterns, making your experience more convenient.
- Analytics Cookies: To monitor website usage and improve the quality of our services.
6.2 Cookie Controls
You can reject or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain important functions of the platform, such as logging in or completing transactions.
Your Rights and Choices
7.1 Data Access and Correction
Every registered user of hdaje enjoys the following rights:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of any inaccuracies in your information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (outside of legal obligations).
- Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
- Right to Withdraw Consent: The right to withdraw at any time the consent given for marketing communications.
7.2 How to Exercise Your Rights
To exercise any of the rights listed above, you can contact our customer support team at any time via 24/7 live chat or by email. We will review your request properly and respond within a maximum of 30 business days.
Important: It may not be possible to delete or restrict the processing of certain information if it is required to meet legal obligations or is directly related to the security of your account.
Protection of Minors
8.1 Age Verification
hdaje strictly follows a "for those aged 21 and above only" policy. We do not intentionally collect any information from those under the age of 21. Age verification is mandatory at registration, and if we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted entirely.
Policy Changes and Updates
9.1 Notice of Changes
hdaje reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will inform you in the following ways:
- By publishing a notice on the website
- By sending a message to your registered email address
- Through a notification on the platform at login
9.2 Continued Use After Changes
If you continue to use our services after a change to the privacy policy, it will be assumed that you have agreed to the updated policy. However, the previous policy will continue to apply to information collected before the change.
Contact Us
10.1 Privacy Enquiries
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated customer support team is always ready to answer any of your questions.
We make every effort to protect your privacy and take any concerns you have seriously. The security of your information is our top priority.