hdaje Terms and Conditions

01 Definitions and Introduction

These terms and conditions ("Terms") govern the use of the hdaje platform and all its services. hdaje is an online gaming platform operated for Bangladeshi players, offering live casino, slots, sports betting, and various other games.

The key terms used in these Terms are defined as follows:

• "Platform" — The hdaje website, mobile site, and all related services.
• "User" or "You" — Any person who is registered on the hdaje platform and is using its services.
• "Account" — The user's personal hdaje account created through registration.
• "Wager" or "Bet" — Money placed to participate in any game or event on the platform.
• "Bonus Funds" — Promotional money granted by hdaje that can be used subject to specific conditions.

02 Account Registration

A valid personal account is required to participate on the hdaje platform. Each user may operate only one account. Creating more than one account under the same person's name is strictly prohibited.

Registration Requirements

• All information provided at the time of account registration must be completely accurate, truthful, and up to date.
• All identity-related details including name, date of birth, address, and mobile number must be filled in correctly.
• Keeping the account password secure is entirely the user's responsibility. The password must not be shared with any third party.
• If unauthorized access to the account is suspected, hdaje support must be notified immediately.
• hdaje may request identity documents (NID, passport, etc.) at any time for account verification purposes.

03 Age and Eligibility

The minimum age to use the hdaje platform is 21 (twenty-one) years. Registration and participation on this platform is permitted only for those aged 21 or above.

• No person under the age of 21 may create an account or use the platform.
• Operating an account on behalf of a minor is strictly prohibited and, if discovered, the account will be closed immediately.
• hdaje may request valid proof of age at any time for age verification purposes.

04 Deposits and Withdrawals

Transactions on the hdaje platform are conducted in Bangladeshi Taka (৳). The deposit and withdrawal policies are detailed below.

Deposit Rules

• All deposits must be made in Bangladeshi Taka (BDT). The minimum deposit amount for each method is ৳500.
• Deposited funds must be sent only from a registered bank account or mobile banking number — sending from a third-party account is not permitted.
• While a deposit is being processed, please refrain from sending the same amount again.

Withdrawal Rules

• Withdrawals can only be made to the user's own registered payment method.
• Withdrawal requests may be delayed until the account is fully verified.
• Each withdrawal request is generally processed within 30 minutes to 3 hours.
• In the case of unusual or suspicious transactions, hdaje may place a withdrawal on hold until additional verification is completed.

05 Bonuses and Promotions

hdaje offers promotional offers and bonuses from time to time. Each bonus has its own terms and conditions that should be read carefully before accepting.

Welcome Bonus

General Bonus Rules

• Bonus funds and real money are managed separately. Bonus funds cannot be withdrawn until the wagering requirement has been met.
• A user may not claim a promotion more than once. Any attempt to claim bonuses through multiple accounts will result in all accounts being closed.
• hdaje reserves the right to modify, suspend, or cancel any bonus promotion.
• If a breach of bonus terms is suspected, hdaje may withdraw the bonus and forfeit any associated winnings.

VIP Program

The hdaje VIP Program has four tiers. Weekly cashback is provided at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

VIP tier advancement depends on the user's activity and engagement on the platform.

06 Betting Rules

The following rules apply to placing bets and conducting games on the hdaje platform:

• Once a bet has been confirmed, it cannot be cancelled or changed under any circumstances.
• If a technical error affects the outcome of a game, hdaje reserves the right to void the bet and refund the original stake.
• Bets placed by exploiting any software or website bug or error will not be considered valid.
• hdaje may set maximum bet limits for specific games or markets.
• The player is responsible if a game is interrupted mid-way due to a lost internet connection or any other reason.

07 Prohibited Activities

The following activities are strictly prohibited on the hdaje platform. Violating these prohibitions may result in permanent account closure and forfeiture of related funds:

• Using the platform for money laundering or illegal financial transactions.
• Abusing bonuses or promotions (bonus abuse / arbitrage).
• Operating multiple accounts.
• Using automated software, bots, or scripts to conduct games.
• Conducting hacking, phishing, or any other cyber attack on the platform.
• Accessing the platform using a third party's account or identity.
• Attempting to gain an unfair advantage by exploiting technical errors on the platform.
• Conducting games in collusion with other users.

08 Account Suspension and Closure

hdaje may suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of any clause of these Terms.
• Failure to complete account verification or providing false information.
• Fraudulent or suspicious activity.
• A voluntary self-exclusion request submitted by the user.
• Mandatory closure due to legal or regulatory reasons.

Users may also request account closure at any time via 24/7 live chat or by emailing [email protected].

09 Privacy and Security

hdaje prioritizes the protection of users' personal information above all else. The complete policies on data protection and privacy are described in detail on our Privacy Policy page.

• All transactions and personal information are secured through SSL encryption technology.
• hdaje never sells users' personal information to third parties.
• No information is shared with third parties except when required by legal obligations or at the request of regulatory authorities.

10 Responsible Gaming

hdaje supports responsible gaming practices. We believe that gaming is a form of entertainment — not a source of income.

• Users may request their own deposit limits, session time limits, or self-exclusion.
• This platform is for users aged 21 and above only.
• The hdaje support team provides assistance in Bengali 24/7 for players experiencing problems.

11 Limitation of Liability

hdaje accepts no liability in the following cases:

• Losses caused by third-party software, network, or internet connection issues.
• Losses resulting from a user's own negligence or sharing their account credentials with others.
• Force majeure events — natural disasters, government restrictions, or other unavoidable circumstances.
• Temporary unavailability during platform maintenance or upgrades.

12 Dispute Resolution

For any dispute or complaint relating to the hdaje platform, the following process must be followed:

• First step: Submit your complaint via 24/7 live chat or at [email protected].
• Once a complaint is received, the hdaje team will attempt to resolve it within a set timeframe.
• During a dispute, the user must retain all relevant evidence.
• Disputes relating to game providers' software may need to be resolved directly with the relevant provider.

13 Changes to Terms

hdaje reserves the right to change, amend, or update these rules and terms at any time. Changes take effect as soon as they are published on this page.

• For significant changes, users may be notified by email or through the platform.
• Continued use of the platform after updated terms have been published will be considered acceptance of the new terms.
• If you do not agree with the new terms, you may stop using the platform and request account closure.

14 Contact

If you have any questions or need clarification about these rules and terms, please contact our support team:

• 24/7 Live Chat: Talk directly in Bengali from any page on the platform.
• Email: [email protected]